Paul Herdsman is the Co-Founder and COO of NICE Global, a business solutions company. Paul Herdsman was born and raised in Kingston, Jamaica and now lives and works in Florida. For years prior to starting his business he carefully planned his business strategy.
Paul Herdsman is the Chief Operating Officer of NICE Global. NICE Global is part of an all-star team dedicated to ensuring that its clients are monetizing their online traffic and getting the highest return on their marketing spend. Paul Herdsman focus on employee satisfaction, skills, and professional growth. His primary areas of interest are entrepreneurship, innovation, and technology.
NICE Global specializes in helping other businesses retain customers, lower overhead, and to boost revenue. NICE Global has a wide range of services to this end that include customer service outsourcing, technical support, after-hours support, office operations, email services, and company sales.
Throughout a successful career Paul Herdsman has developed a plethora of corporate wisdom that he expresses in the article “12 Successful Tips for Entrepreneurs”.
Many businesses are realizing that customers almost always want to talk to an actual person when they call and only get so frustrated with automated service calls that they give up on them. NICE has focused on this particular issue and has honed their call services so that they can help their company clients with theirs. NICE also strongly emphasizes strong employee relations. They know that without good, strong employee relationships, customer retention is low which means money. At NICE this means maximizing family friendliness. See This Page for additional information.
At NICE it also means showing that you value workers more than just warm bodies that make money for you. But we want them to know we value them for their expertise. This is why every employee should be properly and fully trained. And be sure they are often rewarded for using their training; this keeps people from being lazy and just running down the clock. If a company uses this method, this makes for one more good reason why an employer should know what each employee is supposed to do.